Return Policy

Online Return/Exchange Policy

  • Online returns are accepted on unwashed, unworn merchandise in original condition with tags attached within 14 days of receiving the merchandise. Returned packages must be postmarked within 14 days of the invoice date in order for us to receive them within the 21-day time frame. Regular-priced items will be given a full refund. Permanently marked-down sale items or promo items discounted 25% or more will be given an online credit.
  • Shipped orders and in-store pickup orders placed online may be returned or exchanged in store following the In-Store Return Policy listed below. Forgotten in-store pickups will be given an online credit for the current selling price of the items after 21 days.
  • All orders that customers request to cancel after the order is placed will be charged a $5.00 cancellation fee. Store pickups that are not picked up after 21 days will be given an online credit for the current selling price plus a $5.00 cancellation fee.
  • If you receive an item that is defective or damaged, email us at onlineorders@frockcandy.com with details about the damage so that we can issue a return label for the exchange.
  • For partial BOGO returns, if the higher-priced item is returned and the second, discounted item is kept, you will receive an online credit minus the discount on the second item.
  • The following items will not be accepted for return or exchange for hygiene reasons: tights, socks, intimates and bodysuits.
  • Gift cards are non-refundable.
  • Shoes must be returned in their original, undamaged shoebox to receive a full refund. If a shoe is returned using the shoebox as the shipping box, we will only issue a 50% refund so that we can discount the item and resell it without its box.
  • Once your return is received and inspected, we will send an email notification of the returned items and refund information for regular-priced items. If you are returning permanently marked-down items, you will receive an email notification with the online credit amount.
  • Please see the 'Online Shipping Information' section below for the detailed return shipping process.

In-Store Return/Exchange Policy:

  • Returns are accepted on unwashed, unworn items in original condition with tags attached within 14 days for an exchange or merchandise credit. The original receipt must be present for returns or exchanges to be accepted.
  • After 14 days, we will gladly accept returns up to 30 days at the current selling price for either an exchange or merchandise credit.
  • Sale items purchased in store are considered final sale. Online sale items being returned are eligible for an in-store merchandise card or exchange.
  • Shoes will not be accepted for return or exchange without their original, undamaged shoebox.
  • Online shipped orders may be returned or exchanged in store following the in-store return policy.
  • In-store pickup orders placed online will follow the in-store return/exchange policy.


Late or missing refunds (if applicable)

Occasionally, refunds may take longer than the standard number of business days to process. If you have not received your refund within 5 business days of the email you received from us with proof of refund, please follow the steps below.

  • Check your bank account again.
  • Contact your credit card company.
  • Next, contact your bank. There is often extra processing time before a refund is posted.
  • If you’ve completed these steps and you still have not received your refund, please contact us at onlineorders@frockcandy.com.

*Please note that when using a third party such as PayPal, the refund may take additional business days to process.

Online Shipping Information

To make a return, click HERE.

Frock Candy Orders
7670 Realtors Ave Unit C
Baton Rouge, LA 70806
email: onlineorders@frockcandy.com

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you'd like a prepaid return label, email onlineorders@frockcandy.com to request one. The cost of the label will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please see the Online Return Policy above before shipping back any items.