Online Return/Exchange Policy:

  • Online returns are accepted on unwashed, unworn, merchandise in original condition/tags attached within 21 days of the original invoice date. Items with a discount of 20% or less will be given a full refund.  Discounts of 25% or more off of any product will be provided an online credit unless it states it’s a final sale item. Returned packages must be postmarked within 14 days of the invoice date in order for us to receive within the 21-day timeframe.
  • If returning a sale item purchased online, you will be provided a merchandise credit. 
  • Shipped Orders placed online may be returned/exchanged in-store following the In-store Return Policy listed below.
  • In-store Pickup orders placed online, will follow the In-store Return Policy(see below).
    • If you receive an item that is defective or damaged, email us at orders@frockcandy.com with the damaged information so that we may issue a return label for the exchange.
    • The following items will not be accepted for return/exchange due to hygienic reasons: tights, socks, intimates, and bodysuits.
    • Giftcards are non-refundable.
    • Shoes must be returned in their original, undamaged shoebox to receive a full refund. If a shoe is returned using the shoebox as the shipping box, we will only issue a refund of 50% in order to discount that item and resell.
    • Shoes will not be accepted for return without their original, undamaged shoebox. Shoes received without their shoebox will be returned to the customer at their expense.
    • Once your return is received and inspected, we will send you an email notifying you that we have received your returned item, along with the approved refund amount to the original form of payment.
    • Please see the 'Online Shipping Information' section below to see the detailed return shipping process.

     

    In-Store Return/Exchange Policy:

    • Returns are accepted on unwashed, unworn items in original condition/tags attached, within 14 days for an exchange or merchandise credit. The original receipt must be present for returns/exchanges to be accepted.
      • After 14 days, we will gladly accept returns up to 30 days at the current selling price for either an exchange or merchandise credit.
      • Sale items purchased in-store are final sale. 
        • Shoes will not be accepted for return/exchange without their original, undamaged shoebox.
        • Online shipped orders may be returned/exchanged in-store following the in-store return policy.
        • In-store pickup orders placed online, will follow the in-store return/exchange policy.

        Late or missing refunds (if applicable)

        Occasionally refunds may take more than the standard business days to process. If you have not received your refund within 5 business days of the email  received from us with proof of refund, please follow the steps below.

        • Check your bank account again.
        • Contact your credit card company.
        • Next, contact your bank. There is often extra processing time before a refund is posted.
        • If you’ve completed these steps and you still have not received your refund, please contact us at orders@frockcandy.com.

        *Please note when  using a third party such as Paypal, you may see an increase in business days necessary for the refund to process.

         

        Online Shipping Information

        To make a return, mail to the address below:

        Frock Candy Orders
        7670 Realtors Ave Unit C
        Baton Rouge, LA 70806
        email: onlineorders@frockcandy.com

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

        If you'd like a prepaid return label, email orders@frockcandy.com to request one. The cost of the label will be deducted from your refund.

        Depending on where you live, the time it may take for your exchanged product to reach you may vary.

        If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

        Please see the Online Return Policy above before shipping back any items.