Online Return Policy
Returns are accepted on unwashed, unworn merchandise within 14 days of the original receipt date for a refund. Returned package must be postmarked within the 14 day allowance. All merchandise must be returned with tags attached in original condition. Any returns past this timeframe will be accepted within 30 days at the current selling price for a merchandise credit.
You may not return or exchange the following items: tights, socks, intimates, bodysuits, items red-lined as final sale or gift cards.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where a partial or no refund may be given if our return policy hasn't been met.
- Shoes must be returned in the original, undamaged shoe box and not used as the shipping box. A $10 fee will be charged for returns if the shoe box is used as the shipping box. We will not accept shoes without the original box and will be shipped back to the customer at their expense.
- Any item that is returned more than 14 days after delivery will only receive partial refunds if that item has since been marked down.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be returned or refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you want to make an exchange, go ahead and purchase the item you want, and mail your return back to us for a refund. You must ship out your item within the 14 days to receive your refund.
To return your product, you should mail your product to:
Frock Candy Orders
7670 Realtors Ave Unit C
Baton Rouge, LA 70806
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you'd like a prepaid return label, email email@example.com to request one. The cost of the label will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns are accepted on unwashed, unworn merchandise within 14 days of the original receipt date.
Any item(s) purchased online or in-store are eligible to be returned in-store for an exchange or merchandise credit. Returns are accepted on unwashed, unworn merchandise within 14 days of the original receipt date. All merchandise must be returned with tags attached in original condition. Shoe returns will not be accepted without a shoebox.