Shipping

Hey there! We know you're anxiously awaiting your goodies, so make sure to check out all the info below when ordering so you know what to expect!

General Information

  • We try to ship orders out within 1-2 business days, but because certain items may come from one of our store locations, it may take up to 3 business days before your order ships.
  • Tracking info for your order is emailed to you once your order ships. Tracking updates are typically available within 1 day of shipping.
  • If you wish to reship an unclaimed, refused or undeliverable package, you are responsible for the new shipping cost.
  • We are not responsible for lost, misdelivered or stolen packages, or packages that were sent to an incorrect address entered by the customer at checkout. If your tracking info shows that your package has been delivered, please check with your neighbors or family members to make sure they did not receive it by mistake. If you are still unable to locate your package, feel free to file a claim with USPS. For more info on filing a claim and the form to file your claim, please visit https://www.usps.com/help/claims.htm.
  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the prepaid label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.
  • If your order includes a preorder item, it will not ship until the date indicated in the product description of the item.
  • Unfortunately, at this time, Frock Candy only ships orders within the United States and its territories. In the future, we hope to ship to all countries. Check back on this page over time for potential updates!

Shipping Options

As of right now, we have the following options at checkout, varying in delivery times and prices.

  • In-Store Pickup, for all orders over $20. These orders are not fulfilled in store and are brought from our fulfillment warehouse to our Corporate Blvd location. You will receive an email with the status as soon as your order has been fulfilled.
      • Orders placed after 9am on Friday through Monday before 9am will be ready for pickup on Mondays at 1pm or later.
      • Orders placed after 9am on Wednesday through Friday before 9am will be ready for pickup on Wednesdays at 1pm or later.
      • Orders placed after 9am on Wednesday through Friday before 9am will be ready for pickup on Fridays after 1pm.
  • USPS First Class Package: once the package is picked up from our warehouse, the estimated arrival time is 3-6 business days. These orders do NOT have a guaranteed delivery date. Shipping may take longer than 6 days, as USPS does not deliver on Sundays or holidays.
  • USPS Priority Mail: we recommend upgrading to Priority Mail because it is trackable and insured. Once shipped out by us, packages are expected to arrive within 2-3 business days, but delivery is not guaranteed.
  • UPS Ground: 3-5 days, depending on delivery location.

Shipping FAQ

Do you offer overnight shipping?

Unfortunately, at this time we do not offer overnight shipping. We suggest USPS Priority Mail or USPS Priority Mail Express for customers who need their order quickly, or in-store pickup if you're local!

Can I make changes to my shipping address after I place my order?

Once you receive our email stating that we are processing your order, we are unable to make any changes to the order information. However, if you notice that the address is incorrect, we suggest emailing onlineorders@frockcandy.com. If it has not already been processed and shipped, we will refund your order, and you can place another order to be sent to the correct address.

When emailing onlineorders@frockcandy.com, please include your first and last name, your order number and what changes need to be made.

What happens if my package is never delivered or is stolen?

Once a package leaves our warehouse, its shipping status is completely out of our hands! If you are worried that your package could be stolen or lost, we suggest upgrading from First Class Mail to Priority Mail! USPS offers insurance up to $100 on Priority Mail packages, but there is no way to insure First Class Mail.

If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with USPS. For more info on filing a claim and the form to file your claim, please visit https://www.usps.com/help/claims.htm.

For further assistance, such as proof of insurance, please reach out to onlineorders@frockcandy.com, and we will help in any way we can!

When will I receive a shipping notification?
You will receive a shipping notification as soon as a shipping label is created for your order, after our Orders Department has finished processing it.

Still have more shipping-related questions? Contact us here, and we will answer to the best of our ability!