FAQs
Frequently Asked Questions
Before contacting us, please check to make sure your question hasn't already been answered below. Thanks so much!
Store Information
Where are your stores located?
You can find our store locations here.
What are your hours of operation?
Our Web Department is separate from our store locations. Hours are listed below:
Orders Department:
Monday - Friday: 8am-4pm
**Hours may vary depending on holidays or other unforeseen circumstances**
Perkins Rowe:
Monday - Saturday: 10am-8pm
Sunday: 12pm-7pm
Corporate Blvd:
Monday - Saturday: 10am-7pm
Sunday: 12pm-6pm
What is the best way to contact you?
Store locations: please contact your preferred location during store hours.
Orders Department: you can fill out the form here, and a customer service representative will get back to you as soon as possible.
Are all the items you have online also available in store?
No, some of our items are exclusive to online, and this is noted in the item description. For questions about in-store inventory, you can contact your preferred location to check availability.
Can you hold an item in store for me?
Our online Orders Department is separate from our store locations and therefore cannot hold any items. If you'd like an item held for you in store, please contact your preferred location, and a sales associate will be happy to check for your size. If your size is available, they can hold your item(s) until the end of the day.
Can I pick up my online purchase in store?
Yes! At this time, we only offer prepay and pickup at our Corporate Blvd location, and we hope to include Perkins Rowe in the future. You can find more information on processing times and in-store pickups here.
If an item is sold out online but still available in stores, can I get it shipped to me?
Our online and in-store inventory is now combined, so if an item is sold out online, it will be sold out in stores too.
Are you hiring?
Frock Candy is always looking for driven employees who have an interest in fashion. See all open positions and information about submitting an application here.
Do you partner with bloggers or other influencers?
We are always looking for fresh faces to represent Frock Candy! Email us at marketing@frockcandy.com to tell us about yourself.
Order & Return Information
What is your return policy?
You can find our return policy here.
Can I return something I bought online in store?
You can return an item to a store location within 14 days, but it will only be eligible for merchandise credit or an exchange. Stores do not offer refunds.
When will I receive an order confirmation?
You should receive an order confirmation email as soon as your order is completed. If you don't see the confirmation email, please follow the steps below.
- Check your junk mail or spam folder.
- Check your bank account or credit card statement to see if your payment went through.
- If you still have questions after these steps, you can email onlineorders@frockcandy.com with your full name and shipping address, and a customer service representative can check whether your order has gone through.
Can I purchase a gift card online?
Yes! A gift card makes the perfect present for a friend or family member, and you can purchase one here.
Can I pay over the phone?
No, we do not accept payments over the phone for security reasons. You can pay online or shop in store.
What do I do if an item is out of stock?
You can sign up for our email list to be one of the first to hear about what we restock and when!
How do I shop your Instagram?
There are two ways to shop our Instagram! You can click the link in our Instagram bio, or you can click the "Shop our Insta" tab at the top of our site.
Do you offer any student or other discounts? Are there any sales or promotions currently?
Unfortunately, at this time we do not offer discounts, but you can follow us on Instagram or sign up for our email list to watch for updates.
You can stay up to date on our current promotions by following us on Instagram and joining our email list! First-time customers can enter their email for a 15% off discount code.
Can I use a coupon code in store?
Coupon codes are only valid on online orders and cannot be redeemed in store.
Do I have to create an account to shop?
No, you don't need an account to shop, but we do recommend creating one to have access to your past orders, store credit codes and a faster checkout process.
Gameday Questions
Are your clear bags allowed in the stadium?
Our clear bags measure within the 12" x 6" x 12" clear bag size limit used at LSU's Tiger Stadium and many other college and NFL stadiums. Each bag's measurements are listed on its product page and in our Clear Stadium Bag Guide. Stadium rules vary and can change, so check your venue's bag policy before you go (here is LSU's Tiger Stadium policy). Bags that come with a pouch that isn't clear may not be allowed inside. Shop our clear bags and bag straps.
Will my gameday outfit arrive before the game?
We try to ship orders within 1-2 business days, or up to 3 business days when an item comes from one of our stores. After it ships, USPS Priority Mail usually takes 2-3 business days, UPS Ground 3-5 days and USPS First Class 3-6 business days; delivery dates are not guaranteed, and we don't offer overnight shipping. If you're local, choose in-store pickup at our Corporate Blvd location. See our shipping page for the pickup schedule, and order early for big games.
How do your gameday dresses and tops fit?
Most of our tops, dresses and rompers are sized Small (US 0/2), Medium (US 4/6) and Large (US 8/10). See our sizing chart and the fit notes on each product page, or contact us with questions about a specific item.
Do you carry gameday outfits for teams other than LSU?
Yes! We carry women's gameday outfits and accessories for SEC teams, Louisiana colleges and the New Orleans Saints. Find your team on our Shop by Team page, shop by color on Shop by Team Colors, or read SEC Gameday Outfits by Team.
Do you sell gameday buttons?
Yes. Browse our gameday buttons and sorority gameday buttons to pin on your dress, tee or bag strap, and see How to Wear Gameday Buttons for ideas.
Shipping Information
You can find shipping information here.
Didn't see an answer to your question? You can contact us here, and a customer service representative will get back to you as soon as possible!